Definitions of Colleague Service

Recently I came across an article titled ‘Definitions of Customer Service’ by the Institute of Customer Service. Here are some definitions:

1. Delighting the customer, satisfying all their needs and giving them something extra to remember you by
2. Making every customer feel special, giving them the impression that they are your No 1 priority
3. Giving every customer a memorable experience, ensuring they will be pleased to return to you next time
4. Treating every customer with respect, satisfying all their needs and exceeding their expectations
5. Putting customers first - prioritising their needs and delivering a swift, friendly and efficient service.

This got me thinking. How often have you been angered by the actions of a colleague? Remember that feeling? Without proper management the frustration that you feel can turn into long term resentment.

So, why don’t more companies have a ‘Colleague Charter’ stating how you aim to treat one another. If you took the definitions above and changed the term ‘customer’ to ‘colleague’ you would have your charter:

1. Delighting your colleague, satisfying all their needs and giving them something extra to remember you by
2. Making every colleague feel special, giving them the impression that they are your No 1 priority
3. Giving every colleague a memorable experience, ensuring they will be pleased to return to you next time
4. Treating every colleague with respect, satisfying all their needs and exceeding their expectations
5. Putting colleagues first - prioritising their needs and delivering a swift, friendly and efficient service.

Just a thought!